The "DVC - Fit For Your Guarantee"
Payment in full is required prior to production. Order cancellations must received in writing within 48 ours of payment. Restocking fees may apply if production has commenced.
DVC Fine Custom Clothing agrees to deliver all orders within the 4-8 week timeline and will inform you in writing if the delivery date cannot be met.
**Imported fabrics can take upwards of 8-12 weeks for delivery due to shipping and logistics from 3rd party fabric suppliers.
If your order is required earlier than our expected delivery times a variable rush order fee will be applicable. Rush orders fees are non-refundable.
DVC Fine Custom Clothing strives for 100% custom satisfaction with every client, every time and within reason, do everything within our power to deliver upon our agreement.
Alterations, Repairs, & Remakes:
DVC agrees to cover alterations under the "DVC - Fit For You Promise & Money Back Guarantee". If a remake is required DVC agrees to remake the garment free of charge.
DVC does not offer refunds on customer supplied fabrics or specialty sourced fabrics that are not stocked by DVC and are considered final sales.
In the rare event that alterations are still required after the try on garments, DVC agrees to offer reimbursements of up to $75 per order.
For a full breakdown of credits or reimbursements issued, please see below.
Alteration credits must be submitted by email with an itemized invoice within 15 days.
If a garment cannot be fixed we will provide our clients with a remake at no charge. Estimated delivery time for a remake is 4 – 8 weeks. If a remake is refused written notice must be provided to us within 48 hours of receiving the order and we will issue a refund to the client. The returned garment must be in new condition, unworn and delivered back to us within 15 days of receiving the order.
DVC reserves the right to deny repair requests caused by human error or regular wear and tear.
DVC reserves the right to deny repair requests if abnormal weight gains or losses (plus or minus 20 lbs) from the time of measurements to the final fitting.
If you are unsatisfied with your DVC garments we agree to refund your order. You must disclose in writing if you wish to have a full refund within 48 hours of your delivery, final fitting or pickup date. Returned garments must be in new condition, unworn and delivered back to us within 15 days of your notice.
 DVC does not offer refunds on customer supplied fabrics or 3rd party sourced fabrics that are not stocked by DVC and all related products are considered final sales.
 DVC will not be held responsible for unclaimed orders in our showroom exceeding 180 days from the pickup date or time of delivery.
 Rush order fees are non-refundable.
 Restocking fees may apply.
If you have any queries regarding any of our terms or policies, please contact us at 778 800 0048 or firstname.lastname@example.org