Welcome to DVC - Fine Custom Clothing
The "DVC - Fit For Your Guarantee"
DVC Fine Custom Clothing strives for 100% custom satisfaction with every client, every time and within reason, do everything within our power to deliver upon our agreement.
If you are unsatisfied with your garment we will refund your order in full. You must disclose in writing if you wish to have a full refund within 24 hours of your delivery date.
DVC Fine Custom Clothing agrees to remake your garment for you and reserves the right to charge a restocking fee.
Alterations, Repairs, Refunds & Remakes:
DVC agrees to cover alterations under the "DVC - Fit For You Promise & Money Back Guarantee". If a remake is required DVC. agrees to remake the garment free of charge.
For clients outside the GVRD and who are unable to meet with our preferred tailor(s) we will offer a reimbursement of up to $75 per order.
For a full breakdown of credits or reimbursements issued, please see below.
Suit (2 Piece) - $75
Jackets & Blazers - $50
Pants - $25
Shirts - $25
Vests - $25
Alteration credits must be submitted by email with an itemized invoice within 15 days of receiving your order.
If a garment cannot be fixed we will provide our clients with a remake at no charge. Estimated delivery time for a remake is 4 – 6 weeks.If a remake is refused written notice must be provided to us within 24 hours of receiving the order and we will issue a refund to the client. The returned garment must be in new condition, unworn and delivered back to us within 15 days of receiving the order.
DV Clothiers Inc. reserves the right to deny repair requests caused by human error or regular wear and tear
If you have any queries regarding any of our terms, please contact us at 604 670 3777 or firstname.lastname@example.org