Refunds, Remakes & Alterations

Refunds, Remakes & Alterations

Welcome to DVC - Fine Custom Clothing

The "DVC - Fit For Your Promise & Money Back Guarantee"
DVC strives for 100% custom satisfaction with every client and commit to doing everything within our power to deliver the best in class experience.
 
If your are unsatisfied with your garment we will provide a full refund. Written notice must be provided within 72 hours of receiving your order support@dvcfinecustomclothing.com
 
Alterations, Repairs, Refunds & Remakes
Our industry leading "try-on" garments* eliminate the requirement for alterations and tailoring however if you feel there are still additional adjustments to your items please go into one of our preferred tailors.
Please submit your request to support@dvcfinecustomclothing.com within 72 hours of receiving your shipment.
DVC agrees to remake garments where required free of charge. 
For clients who take their garments to a tailor of their preference we will offer a reimbursement of up to $75 per order.
 
For a full breakdown of credits or reimbursements issued, please see below.
 
Alterations Allowances
 
Suit (2 Piece)  - $75
Jackets & Blazers - $50
Pants - $25
Shirts - $25
Vests - $25
 
Alteration reimbursement requests must be submitted by email with an itemized invoice within 15 days of receiving your order.
 
If a garment cannot be fixed we will provide our clients with a remake at no charge.
Estimated delivery time for a remake is 4 – 6 weeks.If a remake is refused written notice must be provided to us within 24 hours of receiving the order and we will issue a refund. The returned garment must be in new condition, unworn and delivered back to us within 15 days of receiving the order and is subject to a restocking fee.
 
DVC reserves the right to deny repair requests caused by human error or regular wear and tear.
 
If you have any queries regarding any of our terms, please contact us.
*Try-on garment is included in Premium Series fabrics and above. Signature series not included