Refunds, Remakes & Alterations – DV Clothiers

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Refunds, Remakes & Alterations

Refunds, Remakes & Alterations

Welcome to DV Clothiers

The "DVC - Fit For Your Promise & Money Back Guarantee"
DV Clothiers Inc. strives for 100% custom satisfaction with every client, every time and within reason, do everything within our power to deliver upon our agreement.
 
If for any reason you are unsatisfied with your garment we will refund your order in full. You must disclose in writing if you wish to have a full refund within 48 hours of your first "try on".
 
If any alterations are performed on your garments and your satisfaction is not met DV Clothiers agrees to remake your garment for you. If you still wish to receive a refund after alterations are done, DV Clothiers Inc. reserves the right to charge a restocking fee.
Alterations, Repairs, Refunds & Remakes
DV Clothiers Inc. agrees to cover alterations under the DVC - Fit For You Promise & Money Back Guarantee". If a remake is required DV Clothiers Inc. agrees to remake the garment free of charge.
 
For clients outside the GVRD and take their garments to a tailor of their preference we will offer a reimbursement of up to $75 per order.
 
For a full breakdown of credits or reimbursements issued, please see below.
 
Alterations Allowances
 
Suit (2 Piece)  - $75
Jackets & Blazers - $50
Pants - $25
Shirts - $25
Vests - $25
 
** If you, the client, decide to take your items to a tailor of your choice we are not held liable for the finished product and therefore are not responsible for any errors caused by the tailor who completes the alterations.
 
Alteration credits must be submitted by email with an itemized invoice within 15 days of receiving your order.
 
If a garment cannot be fixed we will provide our clients with a remake at no charge. Estimated delivery time for a remake is 4 – 6 weeks.If a remake is refused written notice must be provided to us within 24 hours of receiving the order and we will issue a refund to the client. The returned garment must be in new condition, unworn and delivered back to us within 15 days of receiving the order and is subject to a restocking fee.
 
DV Clothiers Inc. reserves the right to deny repair requests caused by human error or regular wear and tear.
 
If you have any queries regarding any of our terms, please contact us.

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